Valerie L.
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Activity overview
Latest activity by Valerie L.-
Valerie L. created an article,
Custom Attachments Rules User Guide
Only users that have Claims or Admin permissions on the OneTouch site will be able to create or manage attachment rules. Apex currently offers Custom Attachments for Dental Claims only. Apex's C...
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Valerie L. created an article,
Training Video: Apex Website Introduction
Welcome to Apex EDI! This tutorial is an introduction to the Apex website and an overview of the tools available to help you and your office bill as effectively and efficiently as possible.
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Valerie L. created an article,
Claim Navigation List
Apex's Claim Navigation List allows you to easily move from one claim edit page to another from within a claim edit page. The claim edit page is the page where you are able to make changes to a cla...
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Valerie L. created an article,
Custom User Task List & Custom Statuses
Custom Task Lists and Statuses allow you to assign claims to an active user associated with your account, assign a custom status to a claim, and quickly access a list of claims that have been assig...
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Valerie L. created an article,
Apex EDI Multi-User Login
Apex EDI uses a multi-user login function. This allows multiple individuals to have different levels of access to your account and is compliant with HIPAA standards. Access levels are determined by...
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Valerie L. created an article,
Missing Electronic Remittance Advice (ERA) Inquiry
There may be times when you receive a payment from a payer but do not have an ERA posted to your account. When this happens, you can contact the payer directly to request the ERA, or fill out the M...
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Valerie L. created an article,
Dental Attachments User Guide
Dental providers can send claims that require attachments through Apex. Claims requiring an attachment are placed in a Pending status until the claim is released or an attachment is added and submi...
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Valerie L. created an article,
Print or Download a Claim List
Print or download a claim list generated on the Claim Status tab. Print or Download a Claim List Navigate to the Claim Status tab. Enter criteria and click the Seach button to generate a list of...
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Valerie L. created an article,
Submitter ID
A claim may be failed by Apex if it is missing a required Submitter ID. The Submitter ID is assigned by the payer when completing EDI enrollment. If your claim fails due to a missing Submitter ID a...
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Valerie L. created an article,
Find Apex Client ID
If you need to contact Apex support, be sure to provide your Client ID. Including your Client ID in support requests can reduce the time it takes to resolve the issue. You can find your Client ID e...