Valerie L.

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Activity overview

Latest activity by Valerie L.
  • Valerie L. created an article,

    Submitter ID

    A claim may be failed by Apex if it is missing a required Submitter ID. The Submitter ID is assigned by the payer when completing EDI enrollment. If your claim fails due to a missing Submitter ID a...

  • Valerie L. created an article,

    Find Apex Client ID

    If you need to contact Apex support, be sure to provide your Client ID. Including your Client ID in support requests can reduce the time it takes to resolve the issue. You can find your Client ID e...

  • Valerie L. created an article,

    Submit a Support Request

    There are multiple ways for you to submit a Support Request to our Apex EDI Support team. Jump to Section [via Knowledge Base] [via Email] [via Phone]   via Knowledge Base  You can easily submit a ...

  • Valerie L. created an article,

    Set Up Support Account

    Apex EDI uses ZenDesk as its support system. This is GOOD news for you! It means a streamlined communication and more Apex resources at your finger tips.  Things to Know You will be able to submit...

  • Valerie L. created an article,

    Check Existing Support Requests

    Apex EDI uses ZenDesk as its support system. This is GOOD news for you! It means a streamlined communication and more Apex resources at your finger tips. Things to Know  You will be able to submit...

  • Valerie L. created an article,

    Reset Support Password

    Apex EDI uses ZenDesk for Support. You are able to submit Support Requests and check the status of existing Support Requests. You can reset your Password after you setup your Support Account if you...

  • Valerie L. created an article,

    Reset your Apex Password

    Should you need change or update your Password, or you even forgot your Password, you have the ability to reset it yourself. There are a few ways to do this, but it's important that any update you ...

  • Valerie L. created an article,

    Support Tiers

    Apex EDI offers various levels of Support to our clients. Each level is set to help with specific issues geared toward their specialties.   Tier 1  Tier 1 is our basic on-call support team. They ar...

  • Valerie L. created an article,

    Contact Apex Support

    There are 2 ways to contact Apex support, you can either call or email our Support Team.   Call Apex Support Call - 800-840-9152 and select the Support option.This will connect you with out Suppor...

  • Valerie L. created an article,

    About our Support Team

    Apex EDI is proud to offer support for all Apex users. Once you have gone through the onboarding process, our expert Customer Care Support Specialist are available to assist you with Claim Support....