Valerie L.

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Activity overview

Latest activity by Valerie L.
  • Valerie L. created an article,

    Release Notes: November 30, 2023

      Release Notes is where we review recent product enhancements and resolved issues to help you stay up to date with Apex.   New Feature Development: Real-Time Claim Status (RTS) Real-Time Claim St...

  • Valerie L. created an article,

    Secondary Claims Tool (Apex)

    Apex's Secondary Claim Tool is designed to help you create secondary claims by guiding you though the steps in the secondary claims submission process, auto-populating applicable primary claims inf...

  • Valerie L. created an article,

    How do I cancel ERA Service? (Apex)

    How do I cancel ERA Service? The Apex support team does not have the ability to remove the ERA charge or service. To remove the ERA service you must contact the payers sending ERA's and have them r...

  • Valerie L. created an article,

    Custom Attachments Rules User Guide (Apex)

      Only users that have Claims or Admin permissions on the OneTouch site will be able to create or manage attachment rules. Apex currently offers Custom Attachments for Dental Claims only.  Apex's C...

  • Valerie L. created an article,

    Training Video: Website Introduction (Apex)

    Welcome to Apex EDI! This tutorial is an introduction to the Apex website and an overview of the tools available to help you and your office bill as effectively and efficiently as possible.   

  • Valerie L. created an article,

    Claim Navigation List (Apex)

    Apex's Claim Navigation List allows you to easily move from one claim edit page to another from within a claim edit page. The claim edit page is the page where you are able to make changes to a cla...

  • Valerie L. created an article,

    Custom User Task List & Custom Statuses (Apex)

    Custom Task Lists and Statuses allow you to assign claims to an active user associated with your account, assign a custom status to a claim, and quickly access a list of claims that have been assig...

  • Valerie L. created an article,

    Multi-User Login (Apex)

    Apex EDI uses a multi-user login function. This allows multiple individuals to have different levels of access to your account and is compliant with HIPAA standards. Access levels are determined by...

  • Valerie L. created an article,

    Missing Electronic Remittance Advice (ERA) Inquiry (Apex)

    There may be times when you receive a payment from a payer but do not have an ERA posted to your account. When this happens, you can contact the payer directly to request the ERA, or fill out the M...

  • Valerie L. created an article,

    Dental Attachments User Guide (Apex)

    Dental providers can send claims that require attachments through Apex. Claims requiring an attachment are placed in a Pending status until the claim is released or an attachment is added and submi...