Valerie L.

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Activity overview

Latest activity by Valerie L.
  • Valerie L. created an article,

    Dental Attachments User Guide

    Dental providers can send claims that require attachments through Apex. Claims requiring an attachment are placed in a Pending status until the claim is released or an attachment is added and submi...

  • Valerie L. created an article,

    Add Attachments with NEA Fast Attach

    Dental providers can send claims that require attachments to Apex using our third-party partner NEA Fast Attach (NEA). Before You Begin: Create an account with NEA Fast Attach, then Contact Apex Su...

  • Valerie L. created an article,

    Print or Download a Claim List

    Print or download a claim list generated on the Claim Status tab.   Print or Download a Claim List Navigate to the Claim Status tab. Enter criteria and click the Seach button to generate a list of...

  • Valerie L. created an article,

    Submitter ID

    A claim may be failed by Apex if it is missing a required Submitter ID. The Submitter ID is assigned by the payer when completing EDI enrollment. If your claim fails due to a missing Submitter ID a...

  • Valerie L. created an article,

    Find Apex Client ID

    If you need to contact Apex support, be sure to provide your Client ID. Including your Client ID in support requests can reduce the time it takes to resolve the issue. You can find your Client ID e...

  • Valerie L. created an article,

    Submit a Support Request

    There are multiple ways for you to submit a Support Request to our Apex EDI Support team. Jump to Section [via Knowledge Base] [via Email] [via Phone]    via Knowledge Base  You can easily submit a...

  • Valerie L. created an article,

    Set Up Support Account

    Apex EDI uses ZenDesk as its support system. This is GOOD news for you! It means a streamlined communication and more Apex resources at your finger tips.   Things to Know You will be able to submi...

  • Valerie L. created an article,

    Check Existing Support Requests

    Apex EDI uses ZenDesk as its support system. This is GOOD news for you! It means a streamlined communication and more Apex resources at your finger tips.  Things to Know  You will be able to submi...

  • Valerie L. created an article,

    Reset Support Center Password

    Apex EDI uses ZenDesk for Support. You are able to submit Support Requests and check the status of existing Support Requests. You can reset your ZenDesk Support Center Password after you set up you...

  • Valerie L. created an article,

    Reset Apex Password

    Should you need change or update your Password, or you even forgot your Password, you have the ability to reset it yourself. There are a few ways to do this, but it's important that any update you ...