Ka'imi Ruberson

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Articles

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  • Medical Secondary Claims

    IMPORTANT: Apex EDI is not a billing company. As such, Apex EDI legally CANNOT advise on which adjustment reason codes to use in your secondary claims. If the EOB is missing an adjustment code, ple...

  • How to Submit a Corrected Claim

    IMPORTANT: Medicare does NOT accept corrected claims. Instead of following the instructions below, make the necessary changes and resubmit the claim without any Corrected Claim Indicator. Medicare...

  • Add a Provider

    Important: You will be charged a $50 fee to add a new provider. This setup fee will allow your account to begin the Enrollment process for the new provider. It will only be charged one time.   1. T...

  • Apex EDI Multi-User Login 3/22/21

    As of 6/23/2021, Apex EDI launched our new Multi-User login function! This feature will allow multiple individuals to have different levels of access to your account, all controlled by the set acco...

  • Contact Apex Support

    There are 2 ways to contact Apex support, you can either call or email our Support Team.    Call Apex Support Call - 800-840-9152 and select the Support option.This will connect you with out Suppo...

  • How to Submit Void Claims

    There are times that a claim needs to be voided on the payer end, for one reason or another. In order to advise the client about the void claim, you'd need to send a Void Claim Indicator. There are...

  • Does Apex EDI do Crossover Claims?

    While Apex EDI is able to send secondary claims, Crossover Claims are completely different. These are claims that are forwarded to the secondary insurance directly from the primary insurance, inst...

  • The 5 Claim Statuses

    This article will go over the main status that are found on the All Claims Tab. The main statuses are: File Received Ready Failed Duplicate Processed File Received This is the very first status a...

  • Add and Update Payment Information

    IMPORTANT: All payment information is verified through a secure network. Apex is integrated with the payment software Plaid, which is a highly secure and reputable network.  To learn more about Pl...

  • Remove a Provider

    To remove a provider from your Billing Entity, either:  call 800-840-9152 email support@apexedi.com. In either case, designate which provider to remove, and the Customer Care Specialists will tak...