Ka'imi Ruberson

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Recent activity by Ka'imi Ruberson Recent activity Votes
  • Apex EDI Multi-User Login 3/22/21

    As of 6/23/2021, Apex EDI launched our new Multi-User login function! This feature will allow multiple individuals to have different levels of access to your account, all controlled by the set acco...

  • Add a Practice Organization (Type 2 NPI)

    Important: You will be charged a $50 fee to add a new organization. This setup fee will allow your account to begin the Enrollment process for the new Organization. The fee will only be charged onc...

  • Claim Statuses in the Claim Status Tab

    IMPORTANT: Apex EDI does NOT reject or deny ANY Claims. All denials and rejections come directly from either the Payer's EDI department or the Payer's Clearinghouse. To better understand that proce...

  • Update My Contact Information for the Payer

    When sending a claim through the Apex system, all practice information will be located in box 33. However, this box also shares your practice's main contact with the payer, in case they need to con...

  • Remove a Provider

    To remove a provider from your Billing Entity, either:  call 800-840-9152 email support@apexedi.com. In either case, designate which provider to remove, and the Customer Care Specialists will tak...

  • What is the Statements Tab?

    Apex EDI offers a statement service to our clients who want to send their patient statements through us! Apex EDI takes any statements received and sends them through our Partner Company, BillFlash...

  • Common Failed By Apex Messages

    Below is a list of common issues that are caught by the Apex EDI system and solutions on how to fix them. These messages will show in your Failed by Apex tab, which you can learn more about here. W...

  • Navigating the Statements Tab

    After you've sent your first statement batch, you will be taken to the main page on the Apex website. To get to the statements, you'll need to click on the Statements tab located on the top left-ha...

  • Common OneTouch Error Messages

    Important: Apex does not fix errors from within your Practice Management Software. Apex EDI is not contracted to offer support for an error found within a Practice Management Software. The followin...

  • What is Vendor Support?

    Apex EDI has contracts with many Practice Management Softwares throughout the country, but we have special contracts with a few of those softwares. We refer to these as Apex Vendor Software!   Is m...