Ka'imi Ruberson

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Recent activity by Ka'imi Ruberson Recent activity Votes
  • How to Submit Void Claims

    There are times that a claim needs to be voided on the payer end, for one reason or another. In order to advise the client about the void claim, you'd need to send a Void Claim Indicator. There are...

  • Add a Provider

    Important: You will be charged a $50 fee to add a new provider. This setup fee will allow your account to begin the Enrollment process for the new provider. It will only be charged one time.   1. T...

  • Contacting Onboarding

    There are 2 main ways to contact our Onboarding Team, either via phone call or email. Call 800-840-9152. This will take you to our main phone line where you can either select the Support option or ...

  • Onboarding

    When you first sign up with Apex EDI, you will go through the process of setting up your computer with our Apex software, as well as shown how to send claims and navigate through our website. The a...

  • Does Apex EDI do Crossover Claims?

    While Apex EDI is able to send secondary claims, Crossover Claims are completely different. These are claims that are forwarded to the secondary insurance directly from the primary insurance, inst...

  • Why Haven't I Received Payment on my Claim?

    This is a question that is a little more difficult to answer. There can be multiple reasons for a claim not showing any payment on Apex EDI's website: The claim was rejected within EDI but that re...

  • Why Does my Claim say "Accepted" in Apex, but the Payer Says They Don't Have it?

    There are times where Apex will send a claim to a payer, and it will say Accepted for long periods of time. During this time, some providers will try to access the claim on the payer portal, or con...

  • Common Rejection Messages

    Below are the most common rejections billers receive from the insurance companies, along with instructions on how to correct these claims. If you do not see the rejection you're looking for listed ...

  • How to Submit a Corrected Claim

    IMPORTANT: Medicare does NOT accept corrected claims. Instead of following the instructions below, make the necessary changes and resubmit the claim without any Corrected Claim Indicator. Medicare...

  • Closing my Apex Account

    To close your Apex EDI account, contact Apex Support with the following information:  The date you will want the account to close on. The reason for closing the account. If you will need to access...