Ka'imi Ruberson

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Activity overview

Latest activity by Ka'imi Ruberson
  • Ka'imi Ruberson created an article,

    What is Vendor Support?

    Apex EDI has contracts with many Practice Management Softwares throughout the country, but we have special contracts with a few of those softwares. We refer to these as Apex Vendor Software!   Is m...

  • Ka'imi Ruberson created an article,

    Apex EDI Multi-User Login 3/22/21

    As of 6/23/2021, Apex EDI launched our new Multi-User login function! This feature will allow multiple individuals to have different levels of access to your account, all controlled by the set acco...

  • Ka'imi Ruberson created an article,

    Update My Contact Information for the Payer

    When sending a claim through the Apex system, all practice information will be located in box 33. However, this box also shares your practice's main contact with the payer, in case they need to con...

  • Ka'imi Ruberson created an article,

    Contacting Onboarding

    There are 2 main ways to contact our Onboarding Team, either via phone call or email. Call 800-840-9152. This will take you to our main phone line where you can either select the Support option or ...

  • Ka'imi Ruberson created an article,

    Onboarding

    When you first sign up with Apex EDI, you will go through the process of setting up your computer with our Apex software, as well as shown how to send claims and navigate through our website. The a...

  • Ka'imi Ruberson created an article,

    Support Tiers

    Apex EDI offers various levels of support to our clients. Each level is set to help with specific issues geared toward their specialties.    Tier 1  Tier 1 is our basic on-call support team. They a...

  • Ka'imi Ruberson created an article,

    How to Contact Apex Support

    There are 2 ways to contact Apex support: Call our phone number. Email our support emails. Phone Number Apex EDI's phone number is 800-840-9152. We have updated our phone menu, so you will want t...

  • Ka'imi Ruberson created an article,

    About our Support Team

    Apex EDI is a unique clearinghouse in that we do not charge you for support, but offer it to all Apex clients! When you have gone through the onboarding process, you are then put in the care of our...

  • Ka'imi Ruberson created an article,

    How to Submit Void Claims

    There are times that a claim needs to be voided on the payer end, for one reason or another. In order to advise the client about the void claim, you'd need to send a Void Claim Indicator. There are...

  • Ka'imi Ruberson created an article,

    Does Apex EDI do Crossover Claims?

    While Apex EDI is able to send secondary claims, Crossover Claims are completely different. These are claims that are forwarded to the secondary insurance directly from the primary insurance, inst...