Ka'imi Ruberson

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Activity overview

Latest activity by Ka'imi Ruberson
  • Ka'imi Ruberson created an article,

    What is Vendor Support?

    Apex EDI has contracts with many Practice Management Softwares throughout the country, but we have special contracts with a few of those softwares. We refer to these as Apex Vendor Software!   Is m...

  • Ka'imi Ruberson created an article,

    Update My Contact Information for the Payer

    When you send a claim through the Apex system, all practice information is located in box 33, Billing Provider Information. This box also shares your practice's main contact with the payer, in case...

  • Ka'imi Ruberson created an article,

    Contacting Onboarding

    There are 2 main ways to contact our Onboarding Team, either via phone call or email.  Call  800-840-9152. This will take you to our main phone line where you can either select the Support option o...

  • Ka'imi Ruberson created an article,


    When you first sign up with Apex EDI, you will go through the process of setting up your computer with our Apex software, as well as shown how to send claims and navigate through our website. The a...

  • Ka'imi Ruberson created an article,

    How to Submit Void Claims

    There are times that a claim needs to be voided on the payer end, for one reason or another. In order to advise the client about the void claim, you'd need to send a Void Claim Indicator. There are...

  • Ka'imi Ruberson created an article,

    Does Apex EDI do Crossover Claims?

    While Apex EDI is able to send secondary claims, Crossover Claims are completely different.  These are claims that are forwarded to the secondary insurance directly from the primary insurance, ins...

  • Ka'imi Ruberson created an article,

    Why Does my Claim say "Accepted" in Apex, but the Payer Says They Don't Have it?

    There are times where Apex will send a claim to a payer, and it will say Accepted for long periods of time. During this time, some providers will try to access the claim on the payer portal, or con...

  • Ka'imi Ruberson created an article,

    Common Failed By Apex Messages

    Below is a list of common issues that are caught by the Apex EDI system and solutions on how to fix them. These messages will show in your Failed by Apex tab, which you can learn more about here. W...

  • Ka'imi Ruberson created an article,

    Update Practice and Provider Information

    If practice information needs to be updated, users can do so in the Manage Account section of Apex. Once you make your updates, you will immediately be able to submit claims with the new informatio...

  • Ka'imi Ruberson created an article,

    Remove a Provider

    To remove a provider from your Billing Entity, either:  call 800-840-9152 email support@apexedi.com. In either case, designate which provider to remove, and the Customer Care Specialists will tak...