Some PMS providers are integrated with Apex and enable you to submit your claims directly to Apex from your software. In order for this to work, your software saves your Apex username and password to authenticate the submission of your claim files. This means that any time you Reset Your Apex Password, or Update an Expired Apex Password, you also need to update your credentials in Counsel Ear.
NOTE: Your Apex password will expire every 90 days in order to comply with HIPAA requirements. We recommend you save this article for future reference.
Update Apex Credentials in Counsel Ear
- Click on the Administration tab.
- Select My Profile.
- Select Apex EDI Settings.
- Update your Password, then click the Close button.
IMPORTANT: Your password must contain eight characters, at least one number, one upper case letter, one lower case letter, and one special character. Your password cannot be similar to any past passwords. Counsel Ear will not accept any of the following symbols: ! @ # < > " \ / & $. For example, a valid password that would work with Counsel Ear would be: Ap3xpassW*rd.
- Click the Save button.
- Once your password has been updated, please be sure to update the password on each user in your Counsel Ear suite. Failing to update all users will result in failed attempts to authenticate with our website and will lock your account. When your account is locked you will need to reset your password again and start over.
NOTE: While your username and password may appear on the website as ZZZemail@example.com, you should not use the first 4 characters in Counsel Ear as your username. The "ZZZ#" represents your client ID and a "#" symbol is used as a divider between your ID and your username. It is back-end information and only important if you have more than one client ID with us. If you do have more than one account, please reach out to us and let us know if you'd like to know more about using your username across multiple Apex accounts.