Some PMS providers are integrated with Apex and enable you to submit your claims directly to Apex from your software. In order for this to work, your software saves your Apex username and password to authenticate the submission of your claim files. This means that any time you Reset Your Apex Password, or Update an Expired Apex Password, you also need to update your credentials in Crystal.
NOTE: Your Apex password will expire every 90 days in order to comply with HIPAA requirements. We recommend you save this article for future reference.
Update Apex Credentials in Crystal
- Click the Admin button at the top, then select Company on the left.
- Click the Billing tab in the bottom box on the page. The tabs on the right will automatically default to open Trizetto/ Gateway.
- Go to the Apex EDI tab to update the Apex password.
- Close Crystal completely, then reopen before attempting to send a claim.
NOTE: While your username and password may appear on the website as ZZZfirstname.lastname@example.org you should not use the first 4 characters in Crystal as your username. The "ZZZ#" represents your client ID and a "#" symbol is used as a divider between your ID and your username. It is back-end information and only important if you have more than one client ID with us. If you do have more than one account, please reach out to us and let us know you'd like to know more about using your username across multiple Apex accounts.