Some PMS providers are integrated with Apex and enable you to submit your claims directly to Apex from your software. In order for this to work, your software saves your Apex username and password to authenticate the submission of your claim files. This means that any time you Reset Your Apex Password, or Update an Expired Apex Password, you also need to update your credentials in Revolution.
NOTE: Your Apex password will expire every 90 days in order to comply with HIPAA requirements. We recommend you save this article for future reference.
Update Apex Credentials in Revolution
- Click Gears > General >Practice Preferences > Practice Claims Processing > Edit.
- Select Apex EDI from the Clearinghouse drop-down menu.
- Enter your Apex Username and Password.
NOTE: If you have updated your password and are still running into issues, check Admin > Vendors/Partners > Apex to make sure the password stored there is correct.
NOTE: While your username and password may appear on the website as ZZZemail@example.com, you should not use the first 4 characters in Revolution as your username. The "ZZZ#" represents your client ID and a "#" symbol is used as a divider between your ID and your username. It is back-end information and only important if you have more than one client ID with us. If you do have more than one account, please reach out to us and let us know if you'd like to know more about using your username across multiple Apex accounts.