To protect the security of your patients' data, Apex now requires you to update your password every 90 days. If your password has expired, you will be prompted to reset it in the Apex Web Portal. You will also see an error message when attempting to submit a claim in the OneTouch app or your integrated EHR. You will need to reset your password before you will be able to submit claims successfully.
After updating your password in the Apex Web Portal, be sure to Reset your Apex Password in the Apex OneTouch Application to prevent errors when submitting claims.
Integrated EHRs also require you to update your Apex password in their software. Please contact Apex Support or your software provider if you need assistance updating the Apex password in your EHR.
IMPORTANT: Never reuse old passwords, use the same passwords on different accounts or platforms, or share your password with anyone. An employee of Apex will never ask you to share your password with them.
Reset an Expired Apex Password
- Log into the Apex Web Portal. If your password is expired, you will be prompted to reset it.
NOTE: You can also Reset your Apex Password from the Manage account section of the website.
- Enter your Current Password.
- Enter your new password in the New Password and Confirm Password fields.
NOTE: Your password must be at least eight characters long and must contain at least one of each of the following types of characters: uppercase letter, lowercase letter, digit (0-9), and special character. Passwords that do not contain English words are stronger.
- Click the Submit button.
NOTE: Your username has not been changed. The "ZZZ#" represents your client ID and a "#" symbol is used as a divider between your ID and your username. It is back-end information and only important if you have more than one client ID with us. If you do have more than one account, please reach out to us and let us know you'd like to know more about using your username across multiple Apex accounts. Otherwise you should just use your username or email address depending on what you had been using before.
- A pop-up message indicates that the password was successfully changed.
- Return to the Apex Web Portal and log in using your Username and updated Password.
