Apex EDI uses ZenDesk as its support system. This is GOOD news for you! It means a streamlined communication and more Apex resources at your finger tips.
Things to Know
- You will be able to submit Support Requests from all the same places you're used to.
- Once you've submitted a Support Request, you will receive a confirmation email that the Request has been received. You will receive emails with updates and can easily reply to the email.
Before you Begin: Ensure that you have set up your Support Account.
Check Existing Support Requests
Once you have created an account you can easily access your Support Requests.
- Navigate to https://apex-edi.zendesk.com/hc/en-us
- Click the Sign In link in the upper right corner.
- Enter the Email Address and Password created above.
- Now that you are logged in, click your Name at the top right of the screen.
- Select My Activities.
- Support Requests will display.
