Apex EDI uses ZenDesk for Support. You are able to submit Support Requests and check the status of existing Support Requests. You can reset your ZenDesk Support Center Password after you set up your Support Account if you forget it or have misplaced it.
IMPORTANT: If you need to Reset your Apex Password or Reset an Expired Apex Password, you can do so on the Apex website.
- Navigate to https://apex-edi.zendesk.com/hc/en-us
- Click the Sign In link in the upper right corner and the Sign In window displays.
- Click the Forgot my Password link.
- Enter the Email Address associated with your Support Account and click Submit.
- Check your email and follow the instructions given to reset your Password.