Apex EDI is proud to offer support for all Apex users. Once you have gone through the onboarding process, our expert Customer Care Support Specialist are available to assist you with Claim Support. Our Customer Care Support Specialist are highly trained and have a vast wealth of knowledge that they are eager to use to assist you. They are equipped to help you with things like:
- Claim Rejections
- Mapping Claims
- Contacting Insurance Companies
- Installing Apex Software
- Troubleshooting Errors
- Manually Outputting Information
- PLUS MORE!
NOTE: Apex EDI services thousands of Clients each day, and our Specialists work hard to ensure that everyone is helped within a timely manner. We are happy to assist where we can, occasionally there are some requests that are not possible for us to do. We greatly appreciate your patience and understanding when this happens, and know that we will continue to assist you in any other way that we are able.
There are 2 ways to contact Apex support, you can either call or email our Support Team.
Call Apex Support
- Call - 800-840-9152 and select the Support option.
This will connect you with out Support team who will triage your issue to find a solution, or connect you with the proper team who can help solve your issue.
Email Apex Support
Apex has 3 Support emails you could use to contact Support. Selecting the appropriate Support email will help your issue get solved in a timely manner.
- East of the Mississippi River - East@ApexEDI.com
If you are in a State located West of the Mississippi river, email East@ApexEDI.com for support. This email will go directly to our Tier 2 Support, and they will respond within 24 hours of receiving the email.
West of the Mississippi River - West@ApexEDI.com
If you are in a State located West of the Mississippi river, email West@ApexEDI.com for support. This email will go directly to our Tier 2 Support, and they will respond within 24 hours of receiving the email.
- General Email - Support@ApexEDI.com
If you are not sure which email to contact, email Support@ApexEDI.com This will connect you with our Tier 1 Support. They will triage your issue and connect you with the proper team to assist you with your issue.
IMPORTANT: Once an email has been sent you will receive an automated confirmation email. All future responses from our Support Staff will then continue in that email chain, so be sure to keep that available.