This is a question that is a little more difficult to answer. There can be multiple reasons for a claim not showing any payment on Apex EDI's website:
- The claim was rejected within EDI but that rejection report hasn't been sent to Apex.
- The payer doesn't send rejection/payment reports to Apex.
- The claim is still being processed by the payer.
Without any report updates being sent from the payer, Apex EDI is unable to update our website with the claim's status. However, if you notice that the claim has been in an Accepted or Sent to Payer status for a long period of time, and you haven't received a rejection, denial or paid letters, please contact Apex EDI at 800-840-9152 or firstname.lastname@example.org.