To close your Apex EDI account, contact Apex Support with the following information:
- The date you will want the account to close on.
- The reason for closing the account.
- If you will need to access the account at any time during the current month.
Per the agreement signed between you and Apex EDI, you will need to give Apex a minimum of 30 days notice that you wish to close your account. The account will be closed at the end of the requested month, and you will receive one final invoice the first week of the proceeding month.
This invoice will cover the month prior when the account was still open. For example, closing the account on 5/ 31/21 means that a final invoice will be sent the first week of June; this invoice is only for when the account was open during the month of May, and will be the final invoice. Once your account has closed, you will no longer be able to access any part of the Apex website, nor view any patient information that was sent through the Apex website.
Per our BAA being terminated, Apex EDI has the legal obligation to then begin deleting all patient information that is saved on the Apex account. Due to HIPAA requirements, the Business Agreement will have been terminated between Apex and your practice entity, which means that we no longer can have access to any PHI associated with your practice.
Once you have the required information above, please contact Apex support at either 800-840-9152 or firstname.lastname@example.org. The Customer Care Representatives will then be able to assist you in closing your Apex account.