If practice information needs to be updated, users can do so in the Manage Account section of Apex. Once you make your updates, you will immediately be able to submit claims with the new information.
Practice information may require updating due to:
- Move or change in location
- Practice is acquired by another billing entity
- New person of contact
- Business name change
- Provider name change
NOTE: If you experience errors with Apex recognizing the provider on your claims, please contact our Customer Care Support Team at either 800-840-9152 or support@apexedi.com.
IMPORTANT: Changes may affect your enrollment. Changing the NPI, TIN or Organization Name can affect any enrollments that were previously completed. Be sure that the insurance company is aware of any updates BEFORE you change anything with Apex EDI.
Update Practice Information
- Log in to your Apex Account.
- Hover over the Client ID in the top right corner of the Apex and select Manage Account.
- Click Billing Entities on the left side of the screen. A Billing Entities drop-down menu opens.
- Select the Billing Entity to be updated.
- Edit/Update Practice Information.
- Click the Submit button at the bottom of the page.
NOTE: If you update the NPI, TIN or Organization Name, contact Apex Support to submit an enrollment request to Change Healthcare.
Update Provider Information
- Log in to your Apex Account.
- Hover over the Client ID in the top right corner of the Apex and select Manage Account.
- Click Billing Entities on the left side of the screen. A Billing Entities drop-down menu opens.
- Select the provider's Billing Entity.
- Scroll down to the Rendering Providers section and click the appropriate Provider Name.
- Edit/Update Provider information.
- Click the Submit button
