There may be times when you receive a payment from a payer but do not have an ERA posted to your account. When this happens, you can contact the payer directly to request the ERA, or fill out the Missing ERA Inquiry on the Apex website. When you use the Missing ERA Inquiry, the Apex data team will research the missing ERA and contact the payer on your behalf.
NOTE: Please use the Missing ERA Inquiry to alert our data team of missing ERAs, rather than contacting the Apex support team. The Apex Support team does not have the ability to access missing ERAs.
Missing Electronic Remittance Advice (ERA) Inquiry
- Navigate to the Apex Website.
- Enter your Username and Password, then click the Log In button.
- Navigate to the Quick Links section at the bottom of the page.
- Click the Missing ERA link.
- Fill out the Missing ERA/EOB form.
- Click the Submit button.
NOTE: All fields are required. If your payment was EFT and you do not have a check number and are not able to obtain a check number from your bank, you may use the EFT trace ID. Be sure to note that you are using the trace ID rather than a check number on the form.
Please allow 5 to 10 business days after submitting the form for Apex to contact the payer and locate the missing ERA. When Apex is able to locate the ERA, it will be posted to your account on the EOB tab. Our data team may contact you with updates or to request additional information.